Privacy Policy

Last updated November 12, 2026

Lobby Call ("Lobby Call", "we") is an alarm that wakes you shortly before you arrive somewhere. This policy explains what data the app uses, why, and how to delete it. In short: we use only what's needed to wake you up on time and to run the group features you choose to use. We don't sell your data, we don't show ads, and we don't track you across other apps or websites.

Location

When you set an alarm, Lobby Call uses your iPhone's location to work out how far you are from your destination. Location is only used while an alarm is set, and it stops when you wake up or cancel. We ask for "Always" access so the alarm keeps working while your phone is locked overnight.

To estimate drive time, your current position and destination are sent to Apple Maps, and for Pro users may also be sent to Google's Routes service. Your position is also looked up with Apple to tell which state and time zone you're in, for time-zone notices and Sleep Miles.

Sleep Miles and Passport

If Sleep Miles is on (it is by default), the route you travel while your alarm is set is saved on your phone, along with miles, time asleep, states, cities and time zones crossed. It powers your maps, Passport, tours and badges. It is not uploaded to us. If you have Pro and turn on iCloud backup, it's also stored in your own private iCloud account (Apple's CloudKit), which we cannot see. You can turn Sleep Miles off or delete it in Settings at any time. Share cards are only created and shared when you choose to.

Places, tour stops and settings

Destinations, recent places, tour stops, your checkout list and your settings are saved on your phone. Place searches are handled by Apple Maps.

Groups (bus, hotel or travel crew)

Groups are optional. If you join or start one, the app creates an anonymous account for you (no email or password) and we store: the group's name, emoji, code, destination, lobby call time and pickup notes; updates, suggestions and votes posted in the group; your display name and emoji; your alarm status (asleep, ringing, snoozed, up or no response), when your alarm is set for, your minutes-out setting and ETA; your roll-call check-in; and a history of wake-ups used for the morning report and group awards. Only people in the same group can see this.

Optional, only if you add them: a phone number (so your wake-up buddy can call you), your chosen buddy, and quiet hours. If you turn on "Share my location as the bus", that phone's current location is shared with your group while its alarm is set, and only the latest position is kept.

Group data is stored with our database provider, Supabase, in the United States.

Notifications

If you allow notifications and join a group, we store a push token so we can send group updates, roll calls, votes, buddy alerts and the morning report through Apple's push notification service. Alarms, heads-ups and travel notices are scheduled on your device.

Purchases

Payments are processed by Apple. We use RevenueCat to check whether you have Pro or a Bus Pass; it receives an anonymous app user ID and your purchase history, never your payment details.

Microphone

If you record your own wake-up message, the recording stays on your phone and is used only as your alarm sound.

What we don't do

• No advertising and no ad networks.
• No selling or renting of personal data.
• No tracking across other companies' apps or websites.
• No third-party analytics SDKs.

How long we keep data

Group data is kept while you're in the group. When you leave a group your membership is removed. When you delete your account, your group data is deleted from our servers right away. Data on your phone stays until you delete it or the app.

Deleting your account and data

In the app, go to Settings → Delete my account & data. This leaves your groups, deletes your group data from our servers, and erases your Sleep Miles, Passport and settings on your phone and in your iCloud backup. Groups you started are handed to another member, or deleted if no one else is in them. Subscriptions are managed by Apple: cancel them in iPhone Settings → your name → Subscriptions. You can also email us to ask for deletion.

Children

Lobby Call is not directed at children under 13, and we don't knowingly collect data from them.

Your rights

Depending on where you live (for example California or the EU/UK), you may have the right to access, correct or delete your personal data. Email us and we'll respond within 30 days.

Changes

If we change this policy we'll update the date above, and tell you in the app if the change is significant.

Contact

Questions or requests: eddie@please.co.