Support
Last updated November 12, 2026
Need a hand? Most answers are below. If not, email eddie@please.co and we'll get back to you.
My alarm didn't ring
- Check Settings → Lobby Call: Location should be Always, and Alarms should be allowed.
- Run the readiness check that appears when you tap Sleep. It flags anything that's off.
- Keep your phone charged overnight. If the battery dies, no alarm can ring.
- Turn on the backup alarm in Settings as a safety net. It rings at a set time no matter what.
It rang too early or too late
Lobby Call keeps moving your alarm as the drive time changes. Big traffic jams, long stops or routes Apple Maps doesn't expect can shift things. Try ETA mode with a bit more time (say 30 out), or Distance mode, which wakes you a set number of miles away. Pro adds live-traffic drive times.
Does it work on Silent or with Focus on?
Yes. Lobby Call uses the same alarm system as the iPhone Clock app.
Will it drain my battery?
Pick a battery mode in Settings. Battery saver checks about every 30 minutes and speeds up near arrival. Most bunks have outlets, and the app reminds you to plug in.
Groups and notifications
- To join, scan the group's QR code or enter its code under ☰ → Group. No account needed.
- Not getting group notifications? Allow notifications for Lobby Call in iPhone Settings, and check Quiet hours in the group's Me tab.
- Statuses like "Awake" come from alarm events. They aren't proof someone is physically up.
Purchases and subscriptions
- Bought Pro on another phone? Tap Settings → Restore purchases.
- To cancel, go to iPhone Settings → your name → Subscriptions → Lobby Call.
- Refunds are handled by Apple at reportaproblem.apple.com.
Getting my Sleep Miles onto a new phone
With Pro, turn on iCloud backup in Settings. Sign in to the same iCloud account on your new phone and open your Passport; your nights come back automatically.
Deleting your data
In the app: Settings → Delete my account & data. It removes your group data from our servers and erases your Sleep Miles on the phone and in iCloud. Details are in our privacy policy.